Having a hard time with receiving my 30GB bonus
At the end of the year 2021 it came time for me to change my phone carrier. I came across Fizz and their 30GB sign up bonus offer for new members. I chose to go forward with Fizz over all the other carriers because this plan seemed very appealing, and the data rollover feature won me over.
So I have signed up with Fizz, received my phone and everything seemed fine. I had noticed that the 30GB offer wasn't added but I thought that it might take some time for it to be applied. Finally got tired of waiting and was told that the offer had to be claimed within the first 60 days of activating my device. After speaking to 3 reps and receiving email from supervisors (which you cannot answer to), I was offered a 2GB "exceptional" compensation by one of the reps. Followed by the same rep mockingly replying "isn't that awesome?" to the unreasonable offer. Customer service hasn't been helpful, and getting in touch with a supervisor impossible.
I am a new customer and I'm at fault for not activating a feature that I was promised upon sign up. Fizz you aren't being fair and I do not feel welcomed.