phone not working, cant make or receive calls

Beave
Beave Posts: 3
edited March 13 in My Mobile

phone not working, cant make or receive calls

Best Answer

  • Dapfizzer
    Dapfizzer 🎯 💲 ⭐ :REFERRAL CODE: ⭐ 2PMA6 ⭐ :CODE RÉFÉRENCE: ⭐ 💲 🎯Posts: 10,185
    edited March 11 Answer ✓

    @Beave


    Hi,

    please first remove your SIM card with caution, then reinsert it and to finish, reboot (power cycle) your device by holding down the device’s start button for 10 seconds.

    After you reboot, your applications will reload. Your phone will then re-authenticate to the Fizz mobile network. This will allow your device to recover its authorization to access the network.

    If you have access to a phone that is compatible with the Fizz mobile network, insert your Fizz SIM card into this phone and see if it is possible to make or receive calls. This will tell you if your phone is the source of the problem.

    You can also test the troubleshooting mentioned in the following FAQ:

    https://fizz.ca/en/faq/i-cant-receive-any-calls-on-my-phone 

    https://fizz.ca/en/faq/I-cant-make-any-calls-on-my-phone-why


    And if the problem still persists, I strongly suggest you to contact Fizz’s support team directly to inquire about that issue, they will be able to do some further investigation to correct this situation. You can do it by opening the following link: https://fizz.ca/en/faq/resolving-issues and simply scroll down until you see the green bubble, then click on it to start your chat session with the customer service.


    If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

    -By private message on Facebook/Messenger: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

Answers

  • Whizz
    Whizz Posts: 15,655

    Hello Beave,

    I am sorry to hear about this situation.
    I just verified your account from my side everything is looking ok.  
    Please try the manipulations Dapfizzer provided and if by any chance the issue persists contact our support team to investigate this further. 

    Have a lovely day,
    -Alex

This discussion has been closed.