frequent internet connection issue2

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smilehyun
smilehyun Posts: 8 ✭✭
edited March 2022 in Internet

So i had frequent internet connection issue:

https://forum.fizz.ca/en/discussion/2630673/frequent-internet-connection-issue

Videotron technician visited my home last Saturday, and replaced my fizz router. i didn't had an single issue ever since until last Thursday. Same issue started to happen again. frequent disconnection... what drives me crazy is that it happens very frequently, at least 1-2 times per hour, for 5-10 seconds...

tried 3 different new routers, new fizz router replacement, and still having the same issue..

i don't know what i can do at this point... but switch to different provider... 🤷‍♂️

Best Answer

  • Whizz
    Whizz Posts: 19,421 admin
    Answer ✓
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    Hello smilehyun,

    I am sorry to hear about this situation.
    At the moment it seems that you are using a personal router.
    Please perform a factory reset on the Fizz modem and keep using only this so that our tools can register recent information. 
    You could also try testing the modem using a different electrical outlet. 
    Here you can also find more troubleshooting you can try: https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it
    If this situation persists please contact our support to investigate this further. 

    Have a good one,
    -Alex

Answers

  • Prerak
    Prerak Posts: 1 ✭✭
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    I am also facing the same issue of frequent disconnection. One of my friend is also facing the similar issue. Seems like a bigger technical issue.

  • Rydock
    Rydock Posts: 206 ✭✭
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    Pannel Ground outside are ok?

  • smilehyun
    smilehyun Posts: 8 ✭✭
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    Yes, and it’s also new construction.. only 5 years old. My neighbour is using videotron and has no issue, and I didn’t had issues like this when I used to use videotron until I switched to fizz few month ago..

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