Incoming calls

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Johanne251
Johanne251 Posts: 2 ✭✭
edited March 2022 in About my account

We’re in the US and haven’t been able to make calls since yesterday but incoming calls are coming through. HELP!

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  • Whizz
    Whizz Posts: 19,109 admin
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    Hello Johanne251,

    Thank you for reaching us.
    I am sorry to hear about this situation.
    Indeed, we have been notified about this situation and we are currently investigatething.  
    Here you can find some troubleshooting that worked for some of our customers:

    Try to manually switch networks between AT&T mobile and T mobile.
    Try to switch from 4G/ LTE to 3G. 

    If the situation persists please contact our support team and provide more details and we will escalate a ticket to investigate this further: https://fizz.ca/en/contact-us

    Have a lovely day,
    -Alex

Answers

  • Rydock
    Rydock Posts: 206 ✭✭
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    Many people have this problem and fizz team are Working on!! You can Aldo look at other threadfor more info!

  • Clive_ref_code_73TF9
    Clive_ref_code_73TF9 Posts: 545 ✭✭
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    Hello @Johanne251, I suggest you go to the network settings on your mobile and manually select a different network, this should resolve your issue.

  • Rydock
    Rydock Posts: 206 ✭✭
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    Call fizz support they have big problem now and they are not able to solve Them!!

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