Paiment was the 3rd Mars passed earlier this months

GabZilla_93
GabZilla_93 Posts: 5 ✭✭
edited March 2022 in My Mobile

Hello so I have received an email telling me that my payment method was the 3rd Mars the payment passed earlier and now i have paid my phone plan about 10 hours ago after i received a notification telling me that my phone plan was reactivated all of it even my update i got and for some reasons my data activate and disactivate plus my text doesn't work nor my calls if someone working for Fizz could shed a light on this it would be much appreciated.

Thank you for your time!

Best Answers

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭
    Answer ✓

    @GabZilla_93


    Hi,

    you should contact Fizz’s support team directly to inquire about that issue, they will be able to do some further investigation to correct this situation. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.


    If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

    -By private message on Facebook/Messenger: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

  • Whizz
    Whizz Posts: 22,862 admin
    Answer ✓

    Hello GabZilla_93,

    I am sorry for the situation encountered.
    I have verified your Fizz account and see that indeed your payment for the mobile plan passed today, however, the plan is not showing as fully active. For this reason, I have created a ticket for our technical team in order for them to verify the situation and find a solution.

    As soon as we will have an answer from them you will be notified by e-mail address.

    Thank you for your kind understanding.
    Have a great day!
    -Adelina

Answers

  • GabZilla_93
    GabZilla_93 Posts: 5 ✭✭

    Thank you both for your help i really appreciate it!

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭

    @GabZilla_93


    You're welcome! : )

  • GabZilla_93
    GabZilla_93 Posts: 5 ✭✭

    @Whizz Hi i have a ticket on since yesterday saying that the technician are still processing the ticket. I have talked to somone from Fizz on facebook that checked and confirmed that my plan was already paid. My data my text and vocal are still unactive im still waiting for them to works.

  • GabZilla_93
    GabZilla_93 Posts: 5 ✭✭
    edited March 2022
    Ticket #153450

    Sorry i forgot to show you the ticket number. Meanwhile i have tried to restart my phone and put it on airplane mode yesterday and today again.

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