Internet down in grifinttown!

sabrina H. #13315
sabrina H. #13315 Posts: 5 ✭✭
in Internet

When it s gonna come back, i have to work damn it! Can we have an answer please?

Answers

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭

    @sabrina H. #13315


    Hi Sabrina,

    you can test some of the troubleshooting mentioned in the following FAQ: 

    https://fizz.ca/en/faq/my-modem-connected-cable-my-connection-keeps-cutting-out-how-do-i-fix

    https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it

    https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it


    And if the problem still persists, I suggest you to contact Fizz’s support team directly to inquire about possible network work or outage in your area, and if not, they will be able to do some further investigation to correct this situation. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.


    If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

    -By private message on Facebook/Messenger: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

  • stevelaojiang
    stevelaojiang Posts: 1 ✭✭

    omg i thought its just me , i am still down

  • sabrina H. #13315
    sabrina H. #13315 Posts: 5 ✭✭

    No me too!

  • Maxime P. 9779
    Maxime P. 9779 Posts: 3 ✭✭

    Same here in Nuns Island - île des soeurs... No more wifi i've even Factory reset it... Seems like a physical Line was damaged

  • Natasha V.
    Natasha V. Posts: 8 ✭✭

    Cross linking to a similar post for this issue in Griffintown:

    https://forum.fizz.ca/en/discussion/2630805/internet-down-in-griffintown


    I was told this is morning by Fizz support that it's a "localized" issue which is too small to be listed on the "Status of our services" page.

    Almost 9 hours and phone plan GBs later, the WiFi still isn't working.

  • Whizz
    Whizz Posts: 22,961 admin

    Hi sabrina H.,

    Thank you for reaching out to us.

    I understand and I'm sorry to learn about the inconvenience.


    Having checked in my tools, I can see that there is currently a disconnection reported in your area and this interferes with the network connection to that specific node.
    Rest assured, a team has been dispatched on-site to deal with this and remedy the matter as soon as possible.
    I would suggest you keep an eye on your modem from time to time and monitor the behaviour of the led lights.

    If you see any change, restart the modem and test your connection again.

    Have a fine day,
    Andrei

  • Natasha V.
    Natasha V. Posts: 8 ✭✭

    It's back on for me as of 4 pm ET.


    Service may have resumed earlier than that though (but not before 1 pm ET which was the last time I checked).

    Dear Fizz: Service status updates - even for localized network problems - should be standard. Thank you for getting us back online

  • MTLer
    MTLer Posts: 1 ✭✭

    Still not back in nun's island. It's been +24h. This is unacceptable and the lack of communication is infuriating.

  • GuiG
    GuiG Posts: 8 ✭✭

    Nun’s island is off since 28 Feb, 8:00am ish….

    almost 48 hours ! This is unacceptable. If tomorrow am

    is still off, you know what to do !

  • Maxime P. 9779
    Maxime P. 9779 Posts: 3 ✭✭

    I've Heard that on a construction site in downtown MTL they accidently Cut an optic câble bolonging to Vidéotron

  • Rydock
    Rydock Posts: 206 ✭✭

    48h j'avoue que c'est long! J'espère vous n'êtes pas en télétravail!!

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