I have issue with my internet since yesterday I’m connected but nothing load I can’t even work

Karine17
Karine17 Posts: 2 ✭✭
edited February 2022 in Internet

Can someone explain me why no able to see my messenger message picture ect not even work

Best Answer

  • Whizz
    Whizz Posts: 23,727 admin
    Answer ✓

    Hello Karine17,

    I am sorry to hear about this situation.
    I just verified your connection and everything is looking ok from my side.  
    Please try restarting the modem reconnecting the affected devices. 
    Here you can also find more troubleshooting you can try: https://fizz.ca/en/faq/my-device-cannot-connect-wi-fi-how-do-i-fix
    If the issue persists please contact our support team. 

    Have a good one,
    -Alex

Answers

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭

    @Karine17


    Hi Karine,

    due to the lack of information about the service that causes you problems, I suggest you to contact Fizz’s support team directly to inquire about that issue, they will be able to do some further investigation to correct this situation. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.


    If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

    -By private message on Facebook/Messenger: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

  • Karine17
    Karine17 Posts: 2 ✭✭

    im not even able to message them on anything

This discussion has been closed.

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