I need router replacement
Hi karin,Thank you for reaching out to us.If you need a new modem, please contact us directly so we could discuss the matter in detail.Youcan contact us by using any of our FAQs in the SolutionsHub, such as this one:
Youjust need to access an FAQ(link) like the one above, scroll throughit and after 10-15 seconds the ? bubble will appear in the bottomright corner of the page.
Clickingon it will reveal multiple contact options.Here you can find more informationabout how you can do that: https://fizz.ca/en/contact-usPlease bear in mind that you will be charged for the replacement if any damage caused to the modem was from your end.
Thankyou very much for your understanding.
Havea good one!
I suggest that you contact Fizz’s support team directly to inquire about that issue, they will be able to do some further investigation to correct this situation. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.
If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:
-By private message on Facebook/Messenger: https://facebook.com/fizzca.
-By private message on Twitter : https://mobile.twitter.com/fizz_ca
-Whatsapp : (438) 393-5814
It may be overheating!
Is it covered? In a cabinet? It needs passive airflow to adequately cooled, just out in the open ON TOP of a table is ideal. I've had issues in the past where routers/switches/access points get too hot due to improper installation.