My router is not working as normal I need to replace it the is shutting down every day 4 times

karin
karin Posts: 1
edited February 19 in Internet

I need router replacement

Best Answer

  • Whizz
    Whizz Posts: 15,621
    Answer ✓

    Hi karin,
    Thank you for reaching out to us.

    If you need a new modem, please contact us directly so we could discuss the matter in detail.

    Youcan contact us by using any of our FAQs in the SolutionsHub, such as this one:

    https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    Youjust need to access an FAQ(link) like the one above, scroll throughit and after 10-15 seconds the ? bubble will appear in the bottomright corner of the page.

    Clickingon it will reveal multiple contact options.
    Here you can find more informationabout how you can do that: https://fizz.ca/en/contact-us

    Please bear in mind that you will be charged for the replacement if any damage caused to the modem was from your end.

    Thankyou very much for your understanding.

    Havea good one!

    Andrei


Answers

  • Dapfizzer
    Dapfizzer 🎯 💲 ⭐ :REFERRAL CODE: ⭐ 2PMA6 ⭐ :CODE RÉFÉRENCE: ⭐ 💲 🎯Posts: 10,185


    Hi,

    I suggest that you contact Fizz’s support team directly to inquire about that issue, they will be able to do some further investigation to correct this situation. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.


    If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

    -By private message on Facebook/Messenger: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

  • Hello @karin,

    • is your modem turning off and on again multiple times or is your Internet connection dropping multiple times a day?
    • if your Internet connection drops but the modem is on, check to see if the modem is dusty, hot, all the cables are secure, etc. Disconnect and reconnect the cables to be sure they are secure
    • if the WIFI drops, unplug the modem for several minutes, plug in and try again
    • if the WIF drops after unplugging and plugging in again, reset the modem to factory settings
    • try connecting your computer to the modem with the ethernet cable to check if the modem has Internet connectivity but not WIFI
    • if the modem is shutting off on its own and powering on again, try plugging the modem in to a different electrical outlet to see if the problem is the same, then you have a faulty modem
    • if the problem does not occur on the other outlet, you may have an electrical issue
    • another method to contact Fizz to exchange your modem is My Settings, Contact Form and submit your request with a brief explanation of the issue
  • Alexsolo
    Alexsolo 1ADO7Posts: 668

    It may be overheating!

    Is it covered? In a cabinet? It needs passive airflow to adequately cooled, just out in the open ON TOP of a table is ideal. I've had issues in the past where routers/switches/access points get too hot due to improper installation.

This discussion has been closed.