Choppy phone calls?

ShayShay
ShayShay Posts: 11 ✭✭
edited January 2022 in My Mobile

I've had my new phone and line with fizz for under a month and I've noticed when having a conversation on the phone there is a constant choppiness which makes it hard to understand the other person. Anybody else experience this?

Best Answer

  • Fling
    Fling Posts: 9,194 ✭✭
    edited January 2022 Answer ✓

    Hi Shayshay,


    Try To Chat with Fizz support for help

    ·        Connect to your Fizz account by clicking « Login » in the top right corner 

    ·        Follow the link on this page: https://fizz.ca/en/faq/status-services 

    ·        Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    ·        Choose the option 💬 chat


    If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser like Firefox edge or a private one.


    Fizz show you how to reach them in this link

    https://fizz.ca/en/contact-us


    Other means of contact

    ·        Whatsapp: (438) 393-5814

    ·        By private message on Twitter: https://mobile.twitter.com/fizz_ca

    ·        By private message on Facebook: https://www.facebook.com/fizzca/


    CHAT however is the only effective and quickest method

Answers

  • ShayShay
    ShayShay Posts: 11 ✭✭

    To be even more detailed . It's almost as there there is a constant ticking or tapping when the other person talks..

  • Whizz
    Whizz Posts: 23,045 admin

    Hello ShayShay,

    I am sorry to hear about this situation.
    I would recommend testing the SIM into a different phone to see if the issue persists. 
    If it does, please contact our support team as Fling suggested to investigate this further. 

    Have a lovely day,
    -Alex

This discussion has been closed.

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