Choppy phone calls?

ShayShay

I've had my new phone and line with fizz for under a month and I've noticed when having a conversation on the phone there is a constant choppiness which makes it hard to understand the other person. Anybody else experience this?

Fling

Hi Shayshay,

Try To Chat with Fizz support for help

·        Connect to your Fizz account by clicking « Login » in the top right corner 

·        Follow the link on this page: https://fizz.ca/en/faq/status-services 

·        Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

·        Choose the option 💬 chat

If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser like Firefox edge or a private one.

Fizz show you how to reach them in this link

https://fizz.ca/en/contact-us

Other means of contact

·        Whatsapp: (438) 393-5814

·        By private message on Twitter: https://mobile.twitter.com/fizz_ca

·        By private message on Facebook: https://www.facebook.com/fizzca/

CHAT however is the only effective and quickest method

ShayShay

To be even more detailed . It's almost as there there is a constant ticking or tapping when the other person talks..

Whizz

Hello ShayShay,

I am sorry to hear about this situation.
I would recommend testing the SIM into a different phone to see if the issue persists. 
If it does, please contact our support team as Fling suggested to investigate this further. 

Have a lovely day,
-Alex