No service

Options
Junior1_
Junior1_ Posts: 2 ✭✭
edited January 2022 in Internet

Is some way to contact help deparment from FIZZ by phone o email? Urgent I need to call them. Not service at home 😡😡😡😡

Best Answer

  • Whizz
    Whizz Posts: 19,101 admin
    Answer ✓
    Options

    Hell Junior1_, 

    I have already informed you about this situation in your previous post.
    Your connection is being affected by a maintenance work in your area.
    We do not have an estimated time mentioned but I can assure you our technicians are working as we speak and the service will be restored as soon as possible.
    Since we are 100% digitalized you can not reach us via phone call but you can send us an e-mail via your Fizz account My settings > contact form.

    Have a lovely day,
    -Alex

Answers

  • Fling
    Fling Posts: 8,722 ✭✭
    Options

    Hi Junior,


    To Chat with Fizz support for an answer for your question follow these instruction

    ·        Connect to your Fizz account by clicking « Login » in the top right corner 

    ·        Follow the link on this page: https://fizz.ca/en/faq/status-services 

    ·        Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    ·        Choose the option 💬 chat


    If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser like Firefox edge or a private one.


    Fizz show you how to reach them in this link

    https://fizz.ca/en/contact-us


    Other means of contact

    ·        Whatsapp: (438) 393-5814

    ·        By private message on Twitter: https://mobile.twitter.com/fizz_ca

    ·        By private message on Facebook: https://www.facebook.com/fizzca/


    CHAT however is the only effective and quickest method

This discussion has been closed.

Categories