Your customer service is not answering me. So on the forums we go
January 17, 10, 9,7,5 and December 30, 24 I had issues throughout the last billing period. Thank you for sending a technician, he confirmed there were issues on the line that had to be resolved and thus far it is working. I am asking for a credit for the previous month of constant service interuptions for not identifying the line quality issues that resulted in constant connectivity issues and making me repeat troubleshooting and having to hard reset a modem near constantly that did not resolve a thing. Thank you.
Best Answer
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Hello David S. 8156,
I am sorry to hear about this situation.
I just verified your account and I can see that a refund was already made.
You can verify this from your Fizz account, My plans > transaction history.
It will take a few working days for the funds to reach your bank account.
Have a lovely day,
-Alex0
Answers
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Did I mention I had to reach out to you on each of the days mentioned to do troubleshooting that resolved nothing. And your customer service is not answering me.
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Hi David,
unfortunately we're only users here, you'll have to contact Fizz’s support team directly to inquire about a possible refund. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.
You can also do it on Facebook: https://facebook.com/fizzca.
-By private message on Twitter : https://mobile.twitter.com/fizz_ca
-Whatsapp : (438) 393-5814
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Hi David,
Do you know you can make a complaint by going in your account -> my settings -> contact forms. Copy and paste what you just said here at that place and wait for an answer. I hope you the best !
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