Modem installation

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pep200o
pep200o Posts: 1 ✭✭
edited January 2022 in Internet

Hi i just installed modem about 30 minutes ago and the lights are still blinking, I can connect to the wifi but I cant access internet. Should I wait more?

Best Answer

  • Whizz
    Whizz Posts: 19,193 admin
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    Hello pep200o,
    I am sorry to hear about that,
    I have verified your account and I see that the plan is in good standing.
    The services are active since 18/01/2022 as well. 
    The modem probably didn't fully update at that time. It can take 30 minutes.
    You will know that your internet works when the @ light on the modem is lit up and green.
    If you encounter issues in the future, you can try the manipulations on this FAQ:https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it

    Thank you for your understanding!
    Stay safe and have a great day!
    -Eugen

Answers

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭
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    @pep200o


    Hi,

    be patient the modem probably hadn’t finished its update by the time you wrote these words. It'll take a few minutes until all lights are on and the update is complete. 

  • Clive_ref_code_73TF9
    Clive_ref_code_73TF9 Posts: 545 ✭✭
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    Hello @pep200o, as @Dapfizzer wrote, be patient as it needs time to make all the right connections.

  • Fling
    Fling Posts: 8,753 ✭✭
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    Hi Pep,


    To Chat with Fizz support if you need help and still have the problem

    ·        Connect to your Fizz account by clicking « Login » in the top right corner 

    ·        Follow the link on this page: https://fizz.ca/en/faq/status-services 

    ·        Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    ·        Choose the option 💬 chat


    If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser like Firefox edge or a private one.


    Fizz show you how to reach them in this link

    https://fizz.ca/en/contact-us


    Other means of contact

    ·        Whatsapp: (438) 393-5814

    ·        By private message on Twitter: https://mobile.twitter.com/fizz_ca

    ·        By private message on Facebook: https://www.facebook.com/fizzca/


    CHAT however is the only effective and quickest method

This discussion has been closed.

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