why I could not use my 100 referral bonus to buy a phone!!!
I received a 100$ bonus for referring my friend! I have been trying to use this bonus for more than a week and it always prompted me with an error of card! even when I was using my card, which I usually use for making regular payments!!!! 'I tried 3 other cards and the same error!!!!! is this a tricky way not to use my 100 bonus!!?? now the bonus is expired and I cannot use it! I am very disappointed! and hope you can fix this to me and give me back the bonus or process my payment for the cellphone I picked!!!
Best Answer
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Hello Ranim Ahdab,
I am sorry to hear about this situation.
Please contact our support team as our member suggested to investigate this further.
Have a lovely day,
-Alex1
Answers
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If it is a REFERRAL bonus which you are referring to, they do NOT expire. They are used and applied directly to pay for your monthly bills.
Are you referring to a REFERRAL bonus, or the $50/$100 perk bonus which was given to all customers sometime in mid november ?
You can try to contact Fizz Customer service agents which only available online. Here we are all end users like you.
- Sign into your account
- Follow the link on this page: https://fizz.ca/en/faq/status-services or https://fizz.ca/fr/faq/etat-services
- Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
- Choose the option 💬 chat
- If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.
PS: For me the only combination that works for CHAT, is Firefox, in a private window, and only when in the French language..
Other means of contact
- Whatsapp: (438) 393-5814
- By private message on Twitter: https://mobile.twitter.com/fizz_ca
- By private message on Facebook: https://www.facebook.com/fizzca/
CHAT however is the quickest method, but facebook is the easiest.
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