why I could not use my 100 referral bonus to buy a phone!!!

Ranim Ahdab
Ranim Ahdab Posts: 2 ✭✭
edited January 2022 in Phones

I received a 100$ bonus for referring my friend! I have been trying to use this bonus for more than a week and it always prompted me with an error of card! even when I was using my card, which I usually use for making regular payments!!!! 'I tried 3 other cards and the same error!!!!! is this a tricky way not to use my 100 bonus!!?? now the bonus is expired and I cannot use it! I am very disappointed! and hope you can fix this to me and give me back the bonus or process my payment for the cellphone I picked!!!

Best Answer

  • Whizz
    Whizz Posts: 22,362 admin
    Answer ✓

    Hello Ranim Ahdab,

    I am sorry to hear about this situation.
    Please contact our support team as our member suggested to investigate this further. 

    Have a lovely day,
    -Alex 

Answers

  • Emporium
    Emporium Posts: 2,305 ✭✭

    If it is a REFERRAL bonus which you are referring to, they do NOT expire. They are used and applied directly to pay for your monthly bills.

    Are you referring to a REFERRAL bonus, or the $50/$100 perk bonus which was given to all customers sometime in mid november ?

    You can try to contact Fizz Customer service agents which only available online. Here we are all end users like you.

    • Sign into your account
    • Follow the link on this page: https://fizz.ca/en/faq/status-services or https://fizz.ca/fr/faq/etat-services
    • Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
    • Choose the option 💬 chat
    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

    PS: For me the only combination that works for CHAT, is Firefox, in a private window, and only when in the French language..

    Other means of contact

    CHAT however is the quickest method, but facebook is the easiest.


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