My phone isn't working I put 40 in my fizz account plus my credit card info is there

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Layla
Layla Posts: 5 ✭✭
edited January 2022 in About my account

How do I refill my account ? Why isn't my phone working ?

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  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭
    Answer ✓
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    @Layla


    Hi Layla,

    adding a credit card or updating your payment method is easily done via your account. If your credit card is about to expire, you’ll receive a notification from us in your account, as well as a text or email based on your communication preferences.

    Any change to your payment methods must be made in accordance with the plan change policy detailed on https://fizz.ca/en/plan-change-policy to be considered in time for the next payment.  

     

    Once a payment method has been added or modified in your account, don’t forget to associate it with each plan you wish to pay with this card. The association is not done automatically.  

    To add a payment method.
    1. To remove the credit card currently associated with your account, you must first add a new credit card.
    • Log into your account.
    • Under My settings > Payment methods, click on Add a new payment method.


    payment


    Source: https://fizz.ca/en/faq/how-do-i-update-my-payment-method-or-credit-card-information#2

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