New Fizz Home Internet, but only getting 10mb/1mb instead of my plan 120mb/20mb

Keifer
Keifer Posts: 7 ✭✭
edited January 2022 in Internet

I just received and hooked up my new modem, works fine except for the speed. I'm only getting 10mb/1mb instead of my plan 120mb/20mb.

Does anyone know how to fix this? Can someone at fizz help?

Best Answer

  • Whizz
    Whizz Posts: 23,052 admin
    Answer ✓

    Hello @Keifer,

    I am sorry to hear that you encounter this situation,

    I have verified your account and I see that you managed to contact our customer support team.

    The issue was that when you activated the plan, the system didn't provide the right speed immediately and to correct this issue, we had to contact the specialized department.

    As soon as this is solved, you will be contacted via email.

    Thank you for your understanding!

    Have a good day!

    -Eugen

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