Device order problem/Ticket resoltion.
Hey there reader! I had an issue with a device order. To describe the problem, I ordered a device and a problem happened at the check out so I contacted customer support and they opened a ticket for me. Soon after (around 5 minutes later), the ticket was open and I hadn't had any updates since then. No email that the ticket was open, no updates, nothing. Two days later, I contacted them again and the agent said they will leave a note for the technicians about my concern since I needed the device fairly urgently. That was 5 days ago.... when or if you opened a ticket did they update you constantly? and how fast was it resolved?
Thank you!
Best Answer
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Hi LymeJ,
Thank you for reaching out to us.
I can see on my end that the ticket created for the situation you encountered was updated recently with new data and is still undergoing investigation at the present time by our dedicated team.
Rest assured, you will be notified by us via email once a solution has been found by them.You can check on the ticket's progress from your Fizz account under My settings->My tickets.
Thank you very much for your understanding, patience and collaboration.
Havea good one!
Andrei
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Answers
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Hi Lyme,
There is now other way than deal whit the support for your issue
To Chat with Fizz support:
· Connect to your Fizz account by clicking « Login » in the top right corner
· Follow the link on this page: https://fizz.ca/en/faq/status-services
· Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
· Choose the option 💬 chat
If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser like Firefox edge or a private one.
Fizz show you how to reach them in this link
Other means of contact
· Whatsapp: (438) 393-5814
· By private message on Twitter: https://mobile.twitter.com/fizz_ca
· By private message on Facebook: https://www.facebook.com/fizzca/
CHAT however is the only effective and quickest method
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Lyme, Don’t worry! Customer service will get back to you on your issue, as long as you have opened a ticket.
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You will only receive an update when the issue is resolved. Know that they are working on it. Some fixes are quick and easy others take a while. Please continue to be patient.
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