No internet - Downstream light blinking green

EmYeh Posts: 3 ✭✭
edited January 2022 in Internet

So it's been a few hours at this point that the downstream light is blinking. The only other lights that are on are the power indicator and the 2.4G light which is solid green.

I've already tried unplugging the modem and the coax cable for a few minutes and I've factory reset the modem.

Any advice? Thanks!

Best Answer

  • Philemon24
    Philemon24 Posts: 1,340 ✭✭
    Answer ✓

    Hello @EmYeh

    Have you tried chating with Fizz because some clients currently have issues in their neighborhood.

    It might affect you as well.

    To chat:

    1. Go to a FAQ page e.g.
    2. Look bottom right for the big ❔ question mark in a green bubble.
    3. Click it, options will be displayed
    4. Choose "💬 Chat"
    5. Note: the bubble will only display the chat for a computer version. If you are on a cell phone, you must check "Desktop site" in your browser settings.
    6. Submit your question with possibly a relevant screenshot or modem photo
    7. After that will be displayed the number of customers preceding you, to manage your expectations. Updated real time.

    The advantages of Fizz bubble tool are that it is 24/7 real-time with waiting time management and the ability to print (e.g. PDF) a copy of the conversation for your records. Sometimes you can even leave a comment about your satisfaction with the conversation.



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