Mobile
Best Answer
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These are all good solutions paths.
Try using her SIM card in your own phone if possible. Then you'll know if it's the phone itself.
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Answers
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Hi @Mgg
Social network seems to reply with delay but they always do.
What is the issue with the chat feature? Is it working or you're seeing the bubble?
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i never manage to connect with anyone..... via FB and their chat - no one answers
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Well the response you got at 1AM on Facebook messenger, however late and a bit asynchronous, is their way of doing things. Some see the benefit of being able to do other things instead of waiting for an answer. I personally prefer the chat feature.
But I must admin since this morning, Fizz website behaves erratically. Sometimes not responding at all.
I just double checked, and right now the chat feature returns this
I know that this morning some people lost internet, so maybe they get an usual high amount of chats.
But when it works, you usually get a waiting line counter to manage your expectations and see if the wait is worth it.
In the meantime, if you have a specific question, maybe we could help. That is why the forum is for...
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My daughters phone isn’t working- it says it’s searching for a network. I’ve rebooted the phone, removed and re-inserted the SIM CARD... don’t know what else to do
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Thank you - that did help! I works on my phone and not on her’s - so the problem is the phone.....
thank you very much!
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So glad that it worked!
Happy new year!
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Hello, to test if it is the phone, try testing with a SIM from another provider, even if no longer in service. If it finds the network it is not the SIM tray connections. Also with the Fizz SIM, some options are to reset the Network APN settings to factory and then add the Fizz APN settings, switch between automatic and manual search for mobile networks and lastly to reset the phone to factory settings (after backing up any important data). Another way to contact Fizz Customer Service is through the Contact Form in My Settings. This exchange will be through your email address registered with the Fizz account.
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