experience for ordering a phone ?

kingTheod · December 2021

hello !

ordered a phone very recently. spent hours on chat to go thru the process. it failed!

chat rep had to escalate my ticket to the technical team. finally fixed. so it took me 48h to make a successful order.

afterward, i ordered the phone and it took less than 48 h to receive it !

i thought fizz speed up the delivery process to counterbalance the bumpy order..so i didnt complain!

😁

Jess_i88b6 · December 2021

Hi @kingTheod

I am happy for your, for me the experience with the ticket is not pleasant:( I have a ticket opened at the beginning of the month, still waiting :'(

Emporium · December 2021

Glad it worked out for you. Hopefully this is a sign for 2022 :)

Cheers, and be safe.

Whizz · January 2022

Hello kingTheod,

Thank you for your feedback and for sharing this experience.

We're glad that it was resolved in the end and that you've received your device. We're constantly trying to improve our services, to be able to offer a great customer experience.

We appreciate your patience and understanding on this one.

Happy New Year!

-Radu

kingTheod · December 2021

Jess_i88b6

Dec 31, 2021

Hi @kingTheod
I am happy for your, for me the experience with the ticket is not pleasant:( I have a ticket opened at the beginning of the month, still waiting :'(

in my case, the process failed because of bugs, chat rep admitted...

the overall order management is not mature yet and some users may experience clumpy process and unexpected failure. I think fizz is aware about those issues, as they may arise but moves forward anyway.

a business-driven decision: it's technically nearly impossible for companies to deliver a fully well-designed web experience available at 100%. As long as they dont reach their MTO (Maximum tolerable outage) and the RTO (recovery time objective) remains acceptable..fizz doesnt feel any threat to his operations. it is frustrating but i hope your case will be fixed asap !

Cheers