Travel data

Or6
Or6 Posts: 2 ✭✭
edited January 2022 in My Mobile

I bought 5 $ of data for Spain why am I not able to go online??...

Answers

  • Fling
    Fling Posts: 9,194 ✭✭
    edited December 2021

    Hi Or6,


    If your roams ne in on

    Ask your question to Fizz support for help


    To Chat with Fizz support:

    ·        Connect to your Fizz account by clicking « Login » in the top right corner 

    ·        Follow the link on this page: https://fizz.ca/en/faq/status-services 

    ·        Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    ·        Choose the option 💬 chat


    If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser like Firefox edge or a private one.


    Other means of contact

    ·        Whatsapp: (438) 393-5814

    ·        By private message on Twitter: https://mobile.twitter.com/fizz_ca

    ·        By private message on Facebook: https://www.facebook.com/fizzca/


    CHAT however is the only effective and quickest method

  • Jess_i88b6
    Jess_i88b6 Posts: 13,873 ✭✭

    Hi Or6

    you need to be sure that the data roaming is on

    also that the network operator is automatic

    and finally the APN configuration https://fizz.ca/en/faq/what-are-fizz-network-settings-apn

  • Emporium
    Emporium Posts: 2,305 ✭✭

    Sometimes the AUTOMATIC network selection is NOT correct.

    So if you have purchased a Travel Addon, your phone Roaming on, and your APN settings are correct, then check to see what NETWORK cariers/operators are available.

    You sometimes need to manually change it to another network.

    Fizz does NOT necessarily have agreements with ALL the operators.

  • Philemon24
    Philemon24 Posts: 1,340 ✭✭

    Emporium has a good point @Or6 , your phone does not know which carrier has a contract with Videotron/Fizz.

    So you may have to cycle manually until you get the correct one. Be patient while doing so.


    It's like a foreigner coming here and his phone gets automatically switched to Bell while in fact it should have been Telus because his home carrier/provider has no contract with Bell but only Telus.


    As an example, the next capture shows that the cell picked DiGi but others are available.

    image.png


  • Clive_ref_code_73TF9
    Clive_ref_code_73TF9 Posts: 545 ✭✭

    Hello, the other comments are valid but another option international travelers use is to buy a prepaid SIM from a local provider. This is often less expensive and more flexible than purchasing add-ons. Happy travels.

  • Philemon24
    Philemon24 Posts: 1,340 ✭✭
    https://forum.fizz.ca/en/discussion/comment/6607620#Comment_6607620

    Correct, and sometimes you get more than just data; sometimes you get free data usage for certain apps like Facebook, Whatsapp, ...

    You get many offers directly at the airport.

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