Travel data

Or6

I bought 5 $ of data for Spain why am I not able to go online??...

Fling

Hi Or6,

If your roams ne in on

Ask your question to Fizz support for help

To Chat with Fizz support:

·        Connect to your Fizz account by clicking « Login » in the top right corner 

·        Follow the link on this page: https://fizz.ca/en/faq/status-services 

·        Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

·        Choose the option 💬 chat

If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser like Firefox edge or a private one.

Other means of contact

·        Whatsapp: (438) 393-5814

·        By private message on Twitter: https://mobile.twitter.com/fizz_ca

·        By private message on Facebook: https://www.facebook.com/fizzca/

CHAT however is the only effective and quickest method

Jess_i88b6

Hi Or6

you need to be sure that the data roaming is on

also that the network operator is automatic

and finally the APN configuration https://fizz.ca/en/faq/what-are-fizz-network-settings-apn

Emporium

Sometimes the AUTOMATIC network selection is NOT correct.

So if you have purchased a Travel Addon, your phone Roaming on, and your APN settings are correct, then check to see what NETWORK cariers/operators are available.

You sometimes need to manually change it to another network.

Fizz does NOT necessarily have agreements with ALL the operators.

Philemon24

Emporium has a good point @Or6 , your phone does not know which carrier has a contract with Videotron/Fizz.

So you may have to cycle manually until you get the correct one. Be patient while doing so.

It's like a foreigner coming here and his phone gets automatically switched to Bell while in fact it should have been Telus because his home carrier/provider has no contract with Bell but only Telus.

As an example, the next capture shows that the cell picked DiGi but others are available.

Clive_ref_code_73TF9

Hello, the other comments are valid but another option international travelers use is to buy a prepaid SIM from a local provider. This is often less expensive and more flexible than purchasing add-ons. Happy travels.

Philemon24

https://forum.fizz.ca/en/discussion/comment/6607620#Comment_6607620

Correct, and sometimes you get more than just data; sometimes you get free data usage for certain apps like Facebook, Whatsapp, ...

You get many offers directly at the airport.