My payment subscription didn't work

Hi Guillaume

did you try to verify that your payment was correctly processed ?

Did you try to remove the SIM from your phone for 1 minutes?

If it is only a problem with the data, can you please check if you still have data available in your account or if you have configured a limit in your phone to block the data usage after a certain amount?

If you are under Fizz Ext you need to enable the data roaming, but check the guide.

the guide https://fizz.ca/en/faq/how-do-i-use-my-phone-to-access-the-internet

You can always contact the support

You can chat in direct

• Sign into your account
• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
• Choose the option 💬 chat
• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

Other means of contact

Whatsapp: (438) 393-5814

By private message on Twitter: https://mobile.twitter.com/fizz_ca

By private message on Facebook: https://www.facebook.com/fizzca/

Thank you!