My payment subscription didn't work
Help I can't contact Fizz and my phone is not working I have lost access to everything, bank account, gaming account, ebay, amazon.
I need help I added my new credit card but it says it did not make the payment, please Help
Answers
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Hi Guillaume
did you try to verify that your payment was correctly processed ?
Did you try to remove the SIM from your phone for 1 minutes?
If it is only a problem with the data, can you please check if you still have data available in your account or if you have configured a limit in your phone to block the data usage after a certain amount?
If you are under Fizz Ext you need to enable the data roaming, but check the guide.
the guide https://fizz.ca/en/faq/how-do-i-use-my-phone-to-access-the-internet
You can always contact the support
You can chat in direct
- Sign into your account
- Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
- Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
- Choose the option 💬 chat
- If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.
Other means of contact
Whatsapp: (438) 393-5814
By private message on Twitter: https://mobile.twitter.com/fizz_ca
By private message on Facebook: https://www.facebook.com/fizzca/
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Hello Guillaume D. 31142,
I just verified your account and I can see the payment passed and your service is active.
Feel free to reach our support team if by any chance you still experience any issues: https://fizz.ca/en/contact-us
Have a lovely day,
-Alex0 -
Thank you!
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