Hi I had an account with you but now it is locked because my Visa card is updated.
I would like to reactivate my account
Answers
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Hi Rabiai,
Once your payment has been received and confirmed by Fizz (please allow a delay of up to two hours), your plan will be reactivated.
Is your credit card expired?
The update must take place 24 hours before the start of your plan’s next payment cycle to ensure your account is updated in time for your next payment. You must add a new credit card before removing the one currently associated to your account.
To update your payment method Go to My Plans in your account. Click on My plans > Manage plan > Payment method.
Once your payment method has been updated in your Fizz account, you must associate it to each plan you want to pay with that card. That is not done automatically. To associate your payment method to each of your plans:
1. Log into your Fizz account.
2. Select the plan, and click on Manage plan / Payment method
For a detailed explanation of how to update your monthly payments, please follow the following link : How do I update my payment method?
Source https://fizz.ca/en/faq/how-do-i-fix-payment-issue
or
To Chat with Fizz support:
· Connect to your Fizz account by clicking « Login » in the top right corner
· Follow the link on this page: https://fizz.ca/en/faq/status-services
· Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
· Choose the option 💬 chat
If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser like Firefox edge or a private one.
Other means of contact
· Whatsapp: (438) 393-5814
· By private message on Twitter: https://mobile.twitter.com/fizz_ca
· By private message on Facebook: https://www.facebook.com/fizzca/
CHAT however is the only effective and quickest method
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Hello,
You should avoid displaying any personal information, including your phone number. Here we are users like you. If you contact Fizz ( https://fizz.ca/en/contact-us ), they will already have all the information about your account.
:)
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I was able to connect to my account but I was not able to update my payment information and reactivate my plan.
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Is there any customer service number where I can call and get the support?
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Rabiai,
Did you associate your new credit card to your plan ?
Read this link
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Rabiai,
Here you talk to costumer like you. Fizz has no phone customer service like like Louiss told you. If you need help you need to follow these instructions
To Chat with Fizz support:
· Connect to your Fizz account by clicking « Login » in the top right corner
· Follow the link on this page: https://fizz.ca/en/faq/status-services
· Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
· Choose the option 💬 chat
If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser like Firefox edge or a private one.
Other means of contact
· Whatsapp: (438) 393-5814
· By private message on Twitter: https://mobile.twitter.com/fizz_ca
· By private message on Facebook: https://www.facebook.com/fizzca/
CHAT however is the only effective and quickest method
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Rabiai,
What payment methods can I use?
To pay for your Fizz plans, you can use:
- A Visa or Mastercard credit card
- A prepaid Visa or Mastercard credit cards such as Vanilla prepaid cards
- A Debit Mastercard or Visa Debit card
Only one-off payments are accepted with Vanilla prepaid cards
You CANNOT use:
- American Express (Amex), Dinners and others credit cards
- A debit card
- A foreign credit/debit card
- Funds from your Fizz Wallet
After adding your payment method(s) to your Fizz account, make sure that EACH of your plans is associated with one of them:
1. Log into your Fizz account.
2. Select your plan, and click on Manage/Payment method
3. Select the payment method you wish to use each month to pay for that plan.
IMPORTANT - Address associated to the Credit Card
When you enter the information for your payment method, the billing address associated to your card must correspond to the address you declared to your bank for that card. The right info must be entered in the corresponding fields, and the address needs to be 100% identical. Pay attention to the following items:
- The name of the street (Ave, avenue)
- Special works (Saint, St, Ste)
- Hyphens
- Spaces
- Spelling
Tip: Make a copy and paste of what is written in your credit card statement.
If the address and postal code that you associate to your payment method are not identical to that declared to your bank for that card, you won’t be able to add this payment method.
Your payment was rejected?
If a message informing you that your payment was rejected and you’re not sure why,contact our Customer Service team: log into your Fizz account and simply click on the chat bubble located in the lower right-hand corner during our business hours.
Read more:
How do I update my payment method or credit card information?
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I was able to connect to my account but I didn’t see my phone number and the payment I did with my old Visa card. To login to my account I had to reset my password because I forgot my old password. But when I am inside my account I didn’t see my history. it looks like a new account with no phone number associated to the account. Let me know if you need additional information from me to resolve my problem.
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We can't resolve your problem here, you need to contact support from the links from the other posts
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Rabiai,
I will try again to explain to you that. Here you talk to users like you. Fizz will never contact you ... you have to contact them to resolve your problem. Me and Louiss have repeated that information 3 times to you. Now it's your Hands, you follow the instructions to reach them or you get stuck whit your problem for ever !
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WE (the users on this forum) Can't help you for this. HERE WE ARE ALL END USERS (CUSTOMERS) LIKE YOU.
Changing method of payment, is described in this article: https://fizz.ca/en/faq/how-do-i-update-my-payment-method-or-credit-card-information
Fizz Customer service agents are only available online. No number you can call.
- Sign into your account
- Follow the link on this page: https://fizz.ca/en/faq/status-services or https://fizz.ca/fr/faq/etat-services
- Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
- Choose the option 💬 chat
- If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.
PS: For me the only combination that works for CHAT, is Firefox, in a private window, and only when in the French language..
Other means of contact
- Whatsapp: (438) 393-5814
- By private message on Twitter: https://mobile.twitter.com/fizz_ca
- By private message on Facebook: https://www.facebook.com/fizzca/
CHAT however is the quickest method, but facebook is the easiest.
However, due to holidays, they have shorter hours of operation.
24/12 : 7 am- 10 pm(EST)
25/12 : 9 am- 6 pm (EST)
31/12 : 7 am-4 pm (EST)
01/01 : 7 am- 10 pm (EST)
SOURCE: https://forum.fizz.ca/en/discussion/2628596/holiday-hours-happy-holidays-2021
GOOD LUCK, and Merry Christmas
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Chat with them, the fastest and easiest way to go
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Thank you!
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