about sim card

2019 ? I am pretty sure more than 2 years later, you will need to order a NEW sim card.Or pick one up at a local Couche Tard store.

2 years later there is no way to track or confirm any deliveries that old to see why there were not delivered.

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If you want, Fizz Customer service agents are available online. However 2 years layer, not sure it is worth even asking. Just pick up a new SIM (either order directly from Fizz, or from Couche Tard store).

• Sign into your account
• Follow the link on this page: https://fizz.ca/en/faq/status-services or https://fizz.ca/fr/faq/etat-services
• Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
• Choose the option 💬 chat
• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

PS: For me the only combination that works for CHAT, is Firefox, in a private window, and only when in the French language..

Other means of contact

• Whatsapp: (438) 393-5814
• By private message on Twitter: https://mobile.twitter.com/fizz_ca
• By private message on Facebook: https://www.facebook.com/fizzca/

CHAT however is the quickest method, but facebook is the easiest.

**** However, due to the holidays, they have shorter hours of operation *******

24/12 : 7 am- 10 pm(EST)

25/12 : 9 am- 6 pm (EST)

31/12 : 7 am-4 pm (EST)

01/01 : 7 am- 10 pm (EST)

SOURCE: https://forum.fizz.ca/en/discussion/2628596/holiday-hours-happy-holidays-2021

Thank you!