Just paid to change number but still showing old number

kkl · December 2021

I just submitted the $2 to change number, but the old number is still showing up. How long will it take? I can see the payment in the transaction history.

Whizz · December 2021

Hello @kkl,

I am sorry to hear that you encounter this situation,

I have verified your account and I see that the order to change your number was still being processed by our system. I have escalated a ticket to our technical team in order to complete it so your number would be changed.

You can see the ticket's progress in your Fizz account> Overview.

Also, as soon as the issue is solved, you will be contacted via email with the details.

Thank you for your kind understanding and patience!

Have a good day!

-Eugen

Dapfizzer · December 2021

@kkl

Hi,

carefully remove your SIM card, then reinsert it and to finish, restart your device; if it still does not work, I suggest you to contact directly the customer service to resolve this isue.

You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.

You can also do it on Facebook: https://facebook.com/fizzca.

-By private message on Twitter : https://mobile.twitter.com/fizz_ca

-Whatsapp : (438) 393-5814