Paybright

Latifa
Latifa Posts: 1 ✭✭
in Phones

Hi, I completed my order to buy a new phone with paybright but I received an email saying I have a loan with them and an email from fizz indicating I haven't completed my order yet. So I have to pay for the phone but the phone was not ordered. On the website i can't complete the order I have to start again the process but the loan has already been granted. Someone else had this happen?

Best Answer

  • Emporium
    Emporium Posts: 2,305 ✭✭
    Answer ✓

    I have not heard of this before.

    I strongly recommend you contact a Fizz Customer service agent which are available online.

    ·        Sign into your account

    ·        Follow the link on this page: https://fizz.ca/en/faq/status-services or https://fizz.ca/fr/faq/etat-services

    ·        Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    ·        Choose the option 💬 chat

    ·        If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

    PS: For me the only combination that works for CHAT, is Firefox, in a private window, and only when in the French language..

    Other means of contact

    ·        Whatsapp: (438) 393-5814

    ·        By private message on Twitter: https://mobile.twitter.com/fizz_ca

    ·        By private message on Facebook: https://www.facebook.com/fizzca/

    CHAT however is the quickest method, but facebook is the easiest.

Answers

  • Fling
    Fling Posts: 9,194 ✭✭

    Hi Latina,


    For this situation only Fizz support can help you whit your account

    To Chat with Fizz support:

    1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca

    2- Any ad blockers in your browser should be disabled.

    3- Open a help link page from Fizz Solution Hub: https://fizz.ca/en/faq/how-do-i-manage-my-fizz-account

    4- The green chat bubble should appear after a few seconds in the bottom right corner.

    5- Choose the option 💬 chat


    Or follow the advise from Fizz to reach the support on this link: https://fizz.ca/en/contact-us


    Good evening

  • Shelly_van
    Shelly_van Posts: 1 ✭✭

    I’m having the same issue. How did you solve the problem?

  • Whizz
    Whizz Posts: 23,465 admin

    Hello Latifa,

    I am sorry to hear about this situation.
    I can see the order is indeed not completed and a ticket was escalated for further investigations.
    Rest assured once we have any updates we will contact you right away via e-mail.

    Have a lovely day,
    -Alex

  • PaulMz
    PaulMz Posts: 2 ✭✭

    Has your problem been solved? I’m experiencing the same and tomorrow will be a week. No updates on my ticket and you cannot contact them via chat.

This discussion has been closed.

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