Paybright

Latifa

Hi, I completed my order to buy a new phone with paybright but I received an email saying I have a loan with them and an email from fizz indicating I haven't completed my order yet. So I have to pay for the phone but the phone was not ordered. On the website i can't complete the order I have to start again the process but the loan has already been granted. Someone else had this happen?

Emporium

I have not heard of this before.

I strongly recommend you contact a Fizz Customer service agent which are available online.

·        Sign into your account

·        Follow the link on this page: https://fizz.ca/en/faq/status-services or https://fizz.ca/fr/faq/etat-services

·        Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

·        Choose the option 💬 chat

·        If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

PS: For me the only combination that works for CHAT, is Firefox, in a private window, and only when in the French language..

Other means of contact

·        Whatsapp: (438) 393-5814

·        By private message on Twitter: https://mobile.twitter.com/fizz_ca

·        By private message on Facebook: https://www.facebook.com/fizzca/

CHAT however is the quickest method, but facebook is the easiest.

Fling

Hi Latina,

For this situation only Fizz support can help you whit your account

To Chat with Fizz support:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca

2- Any ad blockers in your browser should be disabled.

3- Open a help link page from Fizz Solution Hub: https://fizz.ca/en/faq/how-do-i-manage-my-fizz-account

4- The green chat bubble should appear after a few seconds in the bottom right corner.

5- Choose the option 💬 chat

Or follow the advise from Fizz to reach the support on this link: https://fizz.ca/en/contact-us

Good evening

Shelly_van

I’m having the same issue. How did you solve the problem?

Whizz

Hello Latifa,

I am sorry to hear about this situation.
I can see the order is indeed not completed and a ticket was escalated for further investigations.
Rest assured once we have any updates we will contact you right away via e-mail.

Have a lovely day,
-Alex

PaulMz

Has your problem been solved? I’m experiencing the same and tomorrow will be a week. No updates on my ticket and you cannot contact them via chat.