No internet yet :-(
Best Answer
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Hello Fernanda,
I am sorry to hear about this situation.
I just verified your connection and the modem appears to be offline.
Please restart the modem if you haven't done that already and also test it with a different electrical outlet.
Here you can also find more troubleshooting you can try: https://fizz.ca/en/faq/my-device-cannot-connect-wi-fi-how-do-i-fix
If the issue persists please reach our support: https://fizz.ca/en/contact-us
Have a lovely day,
-Alex1
Answers
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Have you tried connecting to the modem using an Ethernet cable (one is usually provided with the modem).
Is it just your WiFi not working, or your whole internet connection ?
What are the status lights on your modem ? Are your upstream/downstream lights Blue (2nd and 3rd light from the top)? Are your 2 wireless lights on (2.4G and 5G) ?
Here are some troubleshooting articles that may help:
https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
Worst case, you can try resetting the modem to default factory settings (Using a small, sharp object, press the reset button located behind the modem for 10 seconds. Once your modem has restarted, follow the same instructions you used when you initially installed it.)
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If the problems persist, If you still need help, you can contact a customer service agent.
- Sign into your account
- Follow the link on this page: https://fizz.ca/en/faq/status-services or https://fizz.ca/fr/faq/etat-services
- Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
- Choose the option 💬 chat
- If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.
PS: For me the only combination that works for CHAT, is Firefox, in a private window, and only when in the French language..
Other means of contact
- Whatsapp: (438) 393-5814
- By private message on Twitter: https://mobile.twitter.com/fizz_ca
- By private message on Facebook: https://www.facebook.com/fizzca/
CHAT however is the quickest method, but facebook is the easiest.
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Thank you.
After trying to fix internet problems, I turned all my devices off. So, when you verified they were really off.
Now, internet is working. I reset everything.
Thank you very much!
Enjoy your day,
Fernanda
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