I have not receive my SIM card ,I buy it on 1,Dec.
Answers
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Hi Shirley,
you can see the status of all your Fizz orders in your Order history.
- Log into your account and go to My profile.
- Click on Order history / See details.
- Click on the shipping number to see on the carrier’s website the details of your delivery.
- If there’s any inconsistency with the delivery information you see, contact the carrier directly.
- If the carrier cannot help you, contact us using the chat bubble located in the lower right-hand corner of this FAQ during our business hours so we can open a ticket for this issue.
Go to shipping number to track your delivery on the courrier service website
*The delivery date indicated on your order summary is meant as a guideline; shipping is done by a third party, and Fizz cannot guarantee a specific delivery date.
Source: https://fizz.ca/en/faq/when-will-my-fizz-package-be-delivered
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And also, you should remove your personal information from your question since all can see it... You can do this by modifying your question with the 3 little dots on the right, if you do so during the first 6 minutes of the publication of your question.
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Hello shirleyma,
I am sorry to hear about this situation.
Please contact our support team to investigate this further: https://fizz.ca/en/contact-us
If the issue was caused by our side a refund will be offered, rest assured.
Have a lovely day,
-Alex0 -
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Thank you!
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