Missed first transfer attempt, now I cannot retry the transfer?

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Wyvernhail
Wyvernhail Posts: 3 ✭✭
in My Mobile

I was not able to respond in time to the first transfer SMS I requested. Now the Fizz site won't let me retry with that number because it says I used the same information...

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  • Whizz
    Whizz Posts: 19,102 admin
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    Hello Wyvernhail 

    I am sorry for the situation encountered. 
    I see that you already contacted us in private and my colleague helped you further. The transfer f your number is now completed and we hope everything works properly now.

    If you need anything else, we are available every day or any time at https://fizz.ca/en/contact-us

    Have a great day!
    -Adelina

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  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭
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    @Wyvernhail


    Hi,

    you must then submit a new request using the link found in the notification posted in your Fizz account or pursue your Fizz activation by choosing a new number.

    The transfer authorization request sent by text by your current provider must be answered by the set deadline. If not, it will be automatically cancelled, and you’ll have to submit a new request.

    If you haven’t received the transfer authorization request, you'll need to contact your current provider directly to adress the issue.


    Source: https://fizz.ca/en/faq/im-having-problems-transferring-my-current-phone-number-to-fizz-why-what-can-i-do

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