I need to be credited for my account

Sandra_412 · November 2021

I wasn’t able to make a phone call for 2 weeks after i did my paiement & i wasn’t able to heard my voice mails.

After 2 weeks that i got my line back i lost 4 messages & i receive one & i cannot listen to it.

I’m claimed a credit for the time i couldn’t used my phone .

Whizz · November 2021

Hello Sandra_412,

So sorry for the inconvenience you're experiencing right now.

After checking your account I see that you've been able to reach out to our assistance team ans a ticket has been escalated towards tour network engineers.

I assure you that our team will do its best to bring you an answer as soon as possible.

You can follow the progress of this case, in your Fizz account, either directly in the "Overview" section, or in the "My Settings" - "My tickets" section.

I really thank you for your understanding.

Have an excellent day,
-Claude

Dapfizzer · November 2021

@Sandra_412

Hi Sandra,

I suggest you to contact the customer service to resolve this isue, you can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.

You can also do it on Facebook: https://facebook.com/fizzca.

-By private message on Twitter : https://mobile.twitter.com/fizz_ca

-Whatsapp : (438) 393-5814