Refused payment

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Steven H. #10905
Steven H. #10905 Posts: 1 ✭✭
edited October 2021 in About my account

I have 2 accounts. I am trying to buy a second phone for my 2nd account, and my payment is refused with 2 different credit cards. What should I do?

Steven

Answers

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭
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    @Steven H. #10905


    Hi Steven,

    I suggest you to contact the customer service to resolve this isue, you can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.

    They'll surely be able to help you.


    You can also do it on Facebook: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭
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    @Steven H. #10905


    You should remove your personal information from your question since all can see it... You can do this by modifying your question with the 3 little dots on the right, if you do so during the first 15 minutes of the publication of your question.

  • Whizz
    Whizz Posts: 19,102 admin
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    Hello Steven H. #10905,

    I am sorry to hear about this situation.
    As Dapfizzer mentioned please contact our support team via live chat to investigate this further.  
    Also, please make sure that you are using an accepted payment method: https://fizz.ca/en/faq/what-payment-methods-can-i-use

    Have a lovely day,
    -Alex

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