where can i find my billing telephone number!

I need it to port my number to a Voip service

Answers

  • MyriamC
    MyriamC Posts: 913
    edited October 2021
    Cancelling and KEEPING your number

    To keep your phone number at a new provider, first and foremost, DO NOT cancel your current Fizz service — only active phone numbers can be transferred to a new provider.

    The process is simple: tell your new provider that you intend to keep your number. Your new provider will contact Fizz to disable your Fizz plan. The cancellation will only come into effect after your new provider has retrieved your phone number.

    Your new provider will ask you to identify your Fizz plan to confirm your number transfer. Before you call your new provider, have the following information handy:

    • Your Fizz account number: To find your account number, go to My Planthen go in Manage. Beneath your telephone number you’ll see your 8 digits account ID starting by 2 or 3...
    • OR The IMEI number for the last phone you used with your Fizz plan: This is your phone’s identity card; it also allows us to identify your plan. Your IMEI number can be found by dialing *#06# in your phone’s keypad.

     

    If you are transferring your number over to another mobile provider: 

    - Once you completed your subscription with this new provider and requested the transfer of your Fizz number, you’ll receive via text messaging a transfer authorization request. This text MUST be answered within the prescribed time frame (90 minutes) to confirm your wish to transfer this number. 

    - If this text message remains unanswered, or if you answer after the prescribed time, your request to transfer your number will be cancelled. You will need to contact the other provider directly to initiate a new request. 

    - If you don’t receive the transfer authorization request by text messaging, contact the other provider directly to initiate a new request. If you still don’t receive anything with that second attempt, then contact our Customer Service team: log into your Fizz account, and click on the chat bubble located in the bottom right corner of the page during our business hours.  

  • Whizz
    Whizz Posts: 14,303

    Hello Maxb234,

    I am not sure I understand your request.
    If you wish to make a port in to Fizz here you can find more information: https://fizz.ca/en/faq/activation-how-do-i-transfer-my-current-phone-number-to-fizz
    If you wish to transfer your existing number to a different provider, please follow the instructions mentioned at point 2 in the following FAQ https://fizz.ca/en/faq/unsubscribe
    You can also contact our support team for further information or in case you encounter any difficulties. 

    Have a lovely day,
    -Alex