Wrong Authorization number!!
Hello,
I was going to return my phone so Fizz provided me by a politic number and authorization number, I went to the post office to mail it, but the post agent told me the Authorization number is wrong!
Politic number: PR731090
Authorization number: 0062209104
Please send me a valid authorization number before October 28, 2021 so that I can return my phone.
Thanks in advance,
Answers
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Hi @Ben1990
Here we are all users like you.
I strongly recommend contacting Fizz customer support directly.
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Worst case, leave them a message on facebook, and they can DM you back. Do't leave personal info in the message, until after they send you a Direct Message.
https://www.facebook.com › fizzca
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Fizz Customer service agents are only available online. Here we are all end users like you.
- Sign into your account
- Follow the link on this page: https://fizz.ca/en/faq/status-services
- Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
- Choose the option 💬 chat
- If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.
PS: For me the only combination that works for CHAT, is Firefox, in a private window, and only when in the French language..
Other means of contact
- Whatsapp: (438) 393-5814
- By private message on Twitter: https://mobile.twitter.com/fizz_ca
- By private message on Facebook: https://www.facebook.com/fizzca/
CHAT however is the quickest method, but facebook is the easiest.
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Following -
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Hello Ben1990,
I am sorry to hear about this situation.
I can see that you manage to contact our support team and a ticket was escalated for this situation.
You will be contacted via e-mail once we have any updates.
Have a lovely day,
-Alex0
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