Wrong Authorization number!!

Ben1990 Posts: 3 ✭✭


I was going to return my phone so Fizz provided me by a politic number and authorization number, I went to the post office to mail it, but the post agent told me the Authorization number is wrong!

Politic number: PR731090

Authorization number: 0062209104

Please send me a valid authorization number before October 28, 2021 so that I can return my phone.

Thanks in advance,


  • Emporium
    Emporium Posts: 2,299 ✭✭

    Hi @Ben1990

    Here we are all users like you.

    I strongly recommend contacting Fizz customer support directly.


  • Ben1990
    Ben1990 Posts: 3 ✭✭

    Hi @Emporium

    I tried with the link you sent me! but the link through which we can leave a message doesn't work!!

  • Emporium
    Emporium Posts: 2,299 ✭✭


    Worst case, leave them a message on facebook, and they can DM you back. Do't leave personal info in the message, until after they send you a Direct Message.

    https://www.facebook.com › fizzca


    Fizz Customer service agents are only available online. Here we are all end users like you.

    • Sign into your account
    • Follow the link on this page: https://fizz.ca/en/faq/status-services
    • Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
    • Choose the option 💬 chat
    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

    PS: For me the only combination that works for CHAT, is Firefox, in a private window, and only when in the French language..

    Other means of contact

    CHAT however is the quickest method, but facebook is the easiest.

  • Chris X.
    Chris X. Posts: 48 ✭✭

    Following -

  • Whizz
    Whizz Posts: 18,474 admin

    Hello Ben1990,

    I am sorry to hear about this situation.
    I can see that you manage to contact our support team and a ticket was escalated for this situation.  
    You will be contacted via e-mail once we have any updates.

    Have a lovely day,

This discussion has been closed.