Rebates

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GabV
GabV Posts: 2 ✭✭
in Internet

Hi,

I have 2 x 2$ rebates activated on my plan since a while now (over 5 months) and I just realized that I have only 1 x 2$ deduction on my invoice. Missing a rebate of 2$ per month over 5 months now. Thanks

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  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭
    Answer ✓
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    @GabV


    Hi,

    I suggest you to contact the customer service to resolve this isue, you can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.

    They'll surely be able to help you.


    You can also do it on Facebook: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

  • Whizz
    Whizz Posts: 19,109 admin
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    Hello GabV,

    I am sorry to hear about this situation.
    I have verified your account and indeed it seems just one of the rebates is applied.  
    I have escalated a ticket to have this verified and as soon as we have any updates we will contact you right away via e-mail. 

    Have a lovely day,
    -Alex

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