No internet! :-(((

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Maryam Abdi
Maryam Abdi Posts: 7 ✭✭
in Internet

Hi, I live in NDG area.

Suddenly, since a few minutes ago, I have internet but no send no receive. (No data)

It’s home internet, WIFI.

please help me.

Thanks

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Answers

  • Mary_A
    Mary_A Posts: 2 ✭✭
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    Please help me.

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭
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    @Mary_A @Maryam Abdi


    Hi Maryam,

    you can try a factory reset of your modem, thus resetting the modem to factory conditions, by pressing and holding in the small button on the back of the modem with a thin, pointed object, for 10+ seconds. Then wait a few minutes until all lights are on and the update is complete. 

    Then you'll have to open your web browser and then a Easy-Connect page by Fizz will appear and ask you to re-enter the name of the network and also the password. This operation, when you try to reconnect to your network, is more efficient when your device is directly connected to the modem, but you can also do it without a cable. It'll be as you did it when you first installed it.

    The network name used, if you do the manoeuvre directly connected to the modem with the cable provided by Fizz, will be created by you, , as will the password, since the modem will have been reinitialized.

    However, if you do the operation without the cable, you will need to use the codes shown on the modem to be able to access wi-fi first... 

  • Whizz
    Whizz Posts: 19,150 admin
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    Hello Maryam Abdi 
    I am sorry to hear that you encounter this situation,

    I have verified your account and I see that you have a mobile plan there, not an internet plan. 
    If you are talking about the mobile plan, please try to restart your phone and test the services again?
    Also, try switching on Airplane Mode for 30 seconds then switch it off and test the services.
    Please, try the steps from this FAQ: https://fizz.ca/en/faq/how-do-i-use-my-phone-to-access-the-internet

    If you are not referring to the mobile plan, then please reach us in private to verify your connection. 
    You can use the steps Dapfizzer provided to contact us in private.

    I count on your kind understanding!
    Have a nice day!
    Eugen


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