Just got modem today. Setup went well but the modem automatically reboots frequently. From noon to night there were almost ten times reboots. I need a stable network to be able to work! Is it possible there’s something wrong with the modem?
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Restart your modem :
Hello Jiong I am sorry to hear about this situation.I have verified your connection and the moment the WIFI appears to be off. Please make sure the coaxial cable is well connected ad not damaged in any way.Also, please make sure the modem's power cord is connected directly to the electrical outlet on the wall.Please try to avoid using extenders or surge protectors. If possible, please try testing using a different electrical outlet. Here you can find more troubleshooting you can try: https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-itIf the issue persists please reach our support team.Have a lovely day,-Alex
Hi I tried to restart the modem, and I also tried to reset to factory setting. But the modem continues reboots about every half an hour. I hope there is someone who can check the modem to see if there is any problem from the modem!
I recall that some modems can be configured to reboot themselves, so make sure that you haven't accidentally changed any such settings in the modem.
Another cause could be a faulty router or firmware. If there is an issue with the firmware, then the memory could become exhausted quickly which would cause the router to reboot. I think it would be best to just ask for a replacement at this point.
A technician came this afternoon and checked the cable. He said it’s the modem. So I got another modem and hopefully this one will be good! Thank you to your response and help!