About my refund

Posts: 11 ✭✭
in Phones

This is more than a month that I am waiting for an answer about a phone I sent back for a refund how long is this going to take

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Best Answer

  • Posts: 24,775 admin
    Answer ✓

    Hello Maxor5,

    Thank you for reaching us.
    I am sorry to hear about this situation. 
    I have verified your account and I can see that this situation was already escalated and a supervisor is investigating this.
    You will be contacted via e-mail as soon as we have any updates.
    I apologize again for the delay.

    Have a lovely day,
    -Alex

Answers

  • Posts: 923 ✭✭

    We are fizz user same as you. Contact fizz by chat to get an answer

  • Posts: 11 ✭✭

    I contact fizz many times they don’t have an answer

  • Posts: 7,224 ✭✭

    Hi Maxor

    It seems with the pandemic everything is taking longer.

    Do you already have a ticket open with Fizz? Once they process your returned phone, you will be reimbursed shortly. Just need to be patient.

    If you do not have news next week, you can contact Fizz customer service again for an update and to be sure they have not forgotten about your case.

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