About my refund

Maxor5 Posts: 11 ✭✭

This is more than a month that I am waiting for an answer about a phone I sent back for a refund how long is this going to take

Best Answer

  • Whizz
    Whizz Posts: 17,988 admin
    Answer ✓

    Hello Maxor5,

    Thank you for reaching us.
    I am sorry to hear about this situation. 
    I have verified your account and I can see that this situation was already escalated and a supervisor is investigating this.
    You will be contacted via e-mail as soon as we have any updates.
    I apologize again for the delay.

    Have a lovely day,


  • MyriamC
    MyriamC Posts: 920 ✭✭

    We are fizz user same as you. Contact fizz by chat to get an answer

  • Maxor5
    Maxor5 Posts: 11 ✭✭

    I contact fizz many times they don’t have an answer

  • PF_Ref_D2U9A
    PF_Ref_D2U9A Posts: 5,226 ✭✭

    Hi Maxor

    It seems with the pandemic everything is taking longer.

    Do you already have a ticket open with Fizz? Once they process your returned phone, you will be reimbursed shortly. Just need to be patient.

    If you do not have news next week, you can contact Fizz customer service again for an update and to be sure they have not forgotten about your case.

This discussion has been closed.