Unbelievably pathetic support

I've been waiting for 5 days now to port out my number to Telus, which Fizz actually send out email noticing about transfert request and the step to approve it, which need to approve the port out only by replying via SMS.


The problem is i've leaved my old sim to Telus when i ordered new line there, the Telus staff told me that i would only need to still have the contract on. So now i no longer have the sim card and Fizz don't want to approve my stupid port out manually as Telus can do, and should do based on regulations.


this is terrible how thing become so complicated with Videotron of Fizz.


you send email, but can only approve via Sms wtf?

Best Answer

  • Whizz
    Whizz Posts: 15,050
    Answer ✓

    Hello tonyW, 

    So sorry for this inconvenience. This measure is strictly taken to protect your phone number from being ported out by any unauthorized person.  This is why, the transfer needs to be confirmed by replying the SMS received on the SIM card where the number is active on. 

    In order to further check the situation, please contact us by private message on social media or Chat. https://fizz.ca/en/contact-us

    Thanks and have a good one. :)
    -Claudiu

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