Wifi is not working even after 4 hours of payment

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iqbal S.
iqbal S. Posts: 2 ✭✭
in Internet

Wifi is not working even after 4hours of payment

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  • Whizz
    Whizz Posts: 19,154 admin
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    Hello iqbal S. 

    We are really sorry for the issue you're experiencing. 

    To facilitate the communication, I strongly suggest to contact us in private in the future so that we can take the necessary actions to help you faster. https://fizz.ca/en/contact-us

    After checking your account I notice that your plan is still in process to be unsuspended. To speed up the process, I have escalated a ticket towards our technical team. You can check its progress under My settings - My tickets. 
    Thank you for your understanding. 

    Have a good night. :) 
    -Claudiu

Answers

  • Emporium
    Emporium Posts: 2,303 ✭✭
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    Hi @iqbal S.

    It typically takes 2 to 4 hours for it to be re-established. However on weekends, the delay may be slightly longer.

    I suggest unplugging your modem for 3 to 4 minutes, then plugging it back in and waiting up to 5 minutes to get the blue lights back.

    If you want, you are welcome to contact Fizz customer support to check with them also, if the problem persists:

    https://fizz.ca/en/contact-us

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