does Paybright always take this long?

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fraserhelp
fraserhelp Posts: 1 ✭✭
in Phones

I tried to buy a phone with paybright last tuesday but got a security message, I got in touch and I haven't heard from them since. Fizz can't do anything about it and I tried to call paybright but it seems like they also can't do anything.

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  • Whizz
    Whizz Posts: 19,148 admin
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    Hello @fraserhelp

    I am really sorry to hear that you encounter this situation,

    I see that you managed to contact us regarding this.

    If you encounter any issues on PayBright side, you should contact their support team, because they have access to the information we don't.

    On this FAQ, on point 5, you will have a direct link to reach them: https://fizz.ca/en/faq/how-does-financing-paybright-work

    I count on your kind understanding and patience!

    Have a nice day!

    -Eugen

Answers

  • StefanM
    StefanM Posts: 1,453 ✭✭
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    So what exactly happened? What do you mean by security message. Usually you do the whole process while buying the phone.

  • Abdou_amal1
    Abdou_amal1 Posts: 3 ✭✭
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    Same problem more than 2 weeks now

  • Annz
    Annz Posts: 4 ✭✭
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    Me too! Same ! Every time i am on that final step where i entering my bank info ! I got the message : the session expired.

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