Ordered a phone and still nothing happens after 6 days
ThuHuongHoang
Posts: 9 ✭✭
in Phones
Hello Fizz, I ordered my phone on 14th Sept and its expected to delivery to me on the 16th Sept. Until now I still did not see any update status from the app. Still : order confirmed.
So I wonder is there any problem and does anyone has it like me ? Thank you.
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Best Answer
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Hello ThuHuongHoang,
I am sorry to hear about this situation.
I just verified and the order is still being processed.
Most likely is just a delay but I have escalated a ticket to have this verified.
We will contact you right away via e-mail as soon as we have any updates.
Have a lovely day,
-Alex0
Answers
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Your best option is to talk directly with a customer service agent. Here we are all users like you and no access to your account (which is a good thing) 😁
- Sign into your account
- Follow the link on this page: https://fizz.ca/en/faq/status-services
- Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
- Choose the option 💬 chat
- If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.
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Other means of contact
- Whatsapp: (438) 393-5814
- By private message on Twitter: https://mobile.twitter.com/fizz_ca
- By private message on Facebook: https://www.facebook.com/fizzca/
CHAT however is the quickest method.
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