Ordered a phone and still nothing happens after 6 days

ThuHuongHoang

Hello Fizz, I ordered my phone on 14th Sept and its expected to delivery to me on the 16th Sept. Until now I still did not see any update status from the app. Still : order confirmed.

So I wonder is there any problem and does anyone has it like me ? Thank you.

Whizz

Hello ThuHuongHoang,

I am sorry to hear about this situation.
I just verified and the order is still being processed.
Most likely is just a delay but I have escalated a ticket to have this verified.
We will contact you right away via e-mail as soon as we have any updates. 

Have a lovely day,
-Alex 

Emporium

Hi @ThuHuongHoang

Your best option is to talk directly with a customer service agent. Here we are all users like you and no access to your account (which is a good thing) 😁

• Sign into your account
• Follow the link on this page: https://fizz.ca/en/faq/status-services
• Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
• Choose the option 💬 chat
• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

Emporium

Other means of contact

• Whatsapp: (438) 393-5814
• By private message on Twitter: https://mobile.twitter.com/fizz_ca
• By private message on Facebook: https://www.facebook.com/fizzca/

CHAT however is the quickest method.