Ordered a phone and still nothing happens after 6 days

ThuHuongHoang Posts: 9 ✭✭

Hello Fizz, I ordered my phone on 14th Sept and its expected to delivery to me on the 16th Sept. Until now I still did not see any update status from the app. Still : order confirmed.

So I wonder is there any problem and does anyone has it like me ? Thank you.

Best Answer

  • Whizz
    Whizz Posts: 18,455 admin
    Answer ✓

    Hello ThuHuongHoang,

    I am sorry to hear about this situation.
    I just verified and the order is still being processed.
    Most likely is just a delay but I have escalated a ticket to have this verified.
    We will contact you right away via e-mail as soon as we have any updates. 

    Have a lovely day,


  • Emporium
    Emporium Posts: 2,299 ✭✭
    edited September 2021

    Hi @ThuHuongHoang

    Your best option is to talk directly with a customer service agent. Here we are all users like you and no access to your account (which is a good thing) 😁

    • Sign into your account
    • Follow the link on this page: https://fizz.ca/en/faq/status-services
    • Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
    • Choose the option 💬 chat
    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

  • Emporium
    Emporium Posts: 2,299 ✭✭

    Other means of contact

    CHAT however is the quickest method.

This discussion has been closed.