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Anis
Anis Posts: 5 ✭✭
in My Mobile

I paid my package and it was approuved but i c’ant make any call or text. Can somebody help me ?

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Answers

  • Emporium
    Emporium Posts: 2,303 ✭✭
    edited September 2021
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    Hi @Anis

    It can take 2 to 4 hours for the service to be re-established.

    If you still need help, you can contact a customer service agent. Here we are all end users like you, so there is not much we can do on the accounting side of things.

    • Sign into your account
    • Follow the link on this page: https://fizz.ca/en/faq/status-services
    • Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
    • Choose the option 💬 chat
    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.


  • Emporium
    Emporium Posts: 2,303 ✭✭
    Options

    Other means of contact

    CHAT however is the quickest method.


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